kano-model

仓库创建 2026年7月28日最近提交 1 天前SkillHot 收录 1 天前

▸ 精选理由

适合产品优先级与客户满意度权衡，提示需随时间复核。

这个 Skill 做什么

将功能按卡诺模型分类，识别必需项、性能项与惊喜项以优先排序。

把客户需求或功能按 Kano Model 分成必备（must-be）、表现（performance）和惊喜（delighter）等类，帮你看哪项真正驱动满意度或差异化。适合做产品优先级或服务优化时，用以决定先做什么、能不做什么。会标注证据时效和不同客户群差异，避免把过时或不具代表性的结论当作常态。

▸ 展开 SKILL.md 英文原文

Use when deciding which customer needs or service features drive satisfaction, dissatisfaction, or differentiation. Use when applying the Kano Model consulting method and when a user asks for Kano Model, method execution, structured diagnosis, or action planning.

垂直行业用户满意度特性分类差异化通用

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安装 / 使用

给你的 Agent 一句话（通用）

帮我安装这个 skill：https://raw.githubusercontent.com/fzfclee/consulting-skills/main/skills/kano-model/SKILL.md

或 curl 直取 SKILL.md

curl -fsSL "https://raw.githubusercontent.com/fzfclee/consulting-skills/main/skills/kano-model/SKILL.md"

SKILL.MD 节选查看完整文件 ↗

# Kano Model

Use this skill to run `Kano Model` as a practical consulting method, not as a generic framework explanation.

## Method Notes

- Classify features as must-be, performance, delighter, indifferent, or reverse.
- Kano categories shift over time; mark evidence age.

## Required Inputs

Collect or infer these inputs before execution:

- features or service attributes
- customer segment
- satisfaction evidence
- dissatisfaction evidence

If an input is missing, do not block automatically. Mark it as `missing`, state the assumption used, and add a validation action.

## When Not To Use

Do not use for all users at once. Choose one segment, scenario, journey, job, or service context.

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