customer-success-health-score

定义“健康”标准并基于采用度、价值与风险信号打分客户状态。

先定义什么算“健康”，再根据采用度、实现价值、关系质量、支持与商业信号等维度给客户打分，用于评估流失风险、扩展潜力和服务优先级。适合做留存风险评估、客户分级或决定谁需要紧急干预时使用。特点是先约定健康标准、后量化评分，能把模糊的客户状态变成可操作的优先级列表。

# Customer Success Health Score

Use this skill to run `Customer Success Health Score` as a practical consulting method, not as a generic framework explanation.

## Method Notes

- Define healthy before scoring.
- Use adoption, realized value, relationship, support, commercial, and risk signals.

## Required Inputs

Collect or infer these inputs before execution:

- customer or account list
- usage/adoption signals
- value realization evidence
- relationship and support data

If an input is missing, do not block automatically. Mark it as `missing`, state the assumption used, and add a validation action.

## When Not To Use

Do not use for all users at once. Choose one segment, scenario, jour