ecommerce-customer-retention

设计留存策略、邮件/SMS 流程和忠诚度方案。

用来提升电商的复购率和客户留存，帮你做分层用户策略、设计邮件/SMS 的自动化流程、搭忠诚度或订阅模型、以及唤回流失用户。适合想把一次性买家变成回头客或优化营销投入回报时使用。亮点是把指标、行业基准和具体自动化流程结合起来，既有策略也有可执行的沟通模板。

# E-Commerce Customer Retention

Increase customer retention and repeat purchases for e-commerce businesses. Email flows, loyalty programs, subscription models, customer segmentation, and win-back strategies.

## Capabilities

- Customer retention metrics and benchmarking (by industry)
- Post-purchase email and SMS flow design
- Loyalty and rewards program setup
- Subscription and auto-replenishment models
- Customer segmentation: RFM analysis
- Win-back campaign strategy for lapsed customers
- Review and referral program integration
- Customer lifetime value optimization

## Install

```bash
npx skills add nexscope/ecommerce-customer-retention
```

## Usage

Ask your AI agent:

- "Build a c