apology-letter

仓库创建 2026年1月29日最近提交 13 小时前SkillHot 收录 20 天前

▸ 精选理由

强调责任与补救措施，适合危机应对与客户修复场景。

这个 Skill 做什么

撰写真诚、具体且可执行的客户或公众道歉信邮件。

帮你写出真诚、具体且可执行的道歉信或客户致歉邮件：说明发生了什么、承担责任、表达对受影响方的同理、给出修复措施和防范计划并提出补偿。适合回应客户投诉、危机公关或对外道歉时使用，避免空洞或推脱。重点是语气到位、措施可执行，能真正修复信任而不是敷衍应付。

▸ 展开 SKILL.md 英文原文

Write a sincere, effective apology to a customer, group, or the public. Use when asked to write an apology, say sorry to a customer or community, make amends after a mistake, or respond to a complaint with an apology. Produces a genuine apology — acknowledgement, taking responsibility, empathy for the impact, the concrete fix and prevention, and an offer to make it right — in the right tone, without excuses or non-apologies.

内容创作道歉信客户沟通危机公关通用

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安装 / 使用

给你的 Agent 一句话（通用）

帮我安装这个 skill：https://raw.githubusercontent.com/mohitagw15856/pm-claude-skills/main/skills/apology-letter/SKILL.md

或 curl 直取 SKILL.md

curl -fsSL "https://raw.githubusercontent.com/mohitagw15856/pm-claude-skills/main/skills/apology-letter/SKILL.md"

SKILL.MD 节选查看完整文件 ↗

# Apology Letter Skill

A real apology rebuilds trust; a non-apology ("we're sorry you feel that way") destroys it. The difference is
specific: acknowledge what happened, own it without excuses, show you understand the impact, and say concretely
what you'll do. This skill writes apologies that actually land — sincere, accountable, and specific to the
situation.

## Working from a brief

Given "apologise to a customer whose order we lost", **write the full apology anyway** — infer the impact and a
reasonable remedy, label assumptions, and bracket only details to confirm (names, dates, specific compensation).
Never hand back advice about apologising instead of the apology itself.

## Required

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