customer-journey-mapping-workshop

通过适应性提问引导团队绘制用户旅程地图，识别痛点与机会。

通过引导性提问带团队把某个角色在特定场景下的全程体验画出来，标注阶段、行为、情绪、痛点和机会点。适合要从用户视角找改进点或验证假设时使用，不只是列功能清单。生成的旅程地图可作为共享认知工具，帮助发现真正的断点和优先实验方向。

## Purpose
Guide product managers through creating a customer journey map by asking adaptive questions about the actor (persona), scenario/goal, journey phases, actions/emotions, and opportunities for improvement. Use this to visualize the end-to-end customer experience, identify pain points, and create a shared mental model across teams—avoiding surface-level feature lists and ensuring discovery work focuses on real customer problems, not assumed solutions.

This is not a feature roadmap—it's a discovery and alignment tool that uncovers where the experience breaks down and where improvements will have the greatest impact.

## Input

**Works best with:** The persona (actor) and the scenario