phuryn/pm-skills✦ 精选0°

customer-journey-map

仓库创建 2026年3月2日最近提交 23 天前SkillHot 收录 20 天前

⬈ GitHub 仓库 ⬈ SKILL.md 原文件 ⬇ Raw 原始文件

▸ 精选理由

便于发现关键摩擦点并优化转化与留存路径。

这个 Skill 做什么

绘制端到端客户旅程图，标注阶段、触点、情绪与优化机会。

把用户从认知到忠诚的全程画成旅程图：标注阶段、触点、情绪、痛点和优化机会，并能结合访谈、调查或行为数据加深洞察。适合做用户体验分析、优化入职或找出流失点时用。亮点是把定性和定量数据结合，给出有优先级的改进建议。

▸ 展开 SKILL.md 英文原文

Create an end-to-end customer journey map with stages, touchpoints, emotions, pain points, and opportunities. Use when mapping the customer experience, identifying friction points, improving onboarding, or visualizing the user journey.

垂直行业客户旅程痛点识别体验优化通用

2.5w

Stars

2.5k

Forks

仓库内 Skill

+1.8k

7 日增星

安装 / 使用

给你的 Agent 一句话（通用）

帮我安装这个 skill：https://raw.githubusercontent.com/phuryn/pm-skills/main/pm-market-research/skills/customer-journey-map/SKILL.md

或 curl 直取 SKILL.md

curl -fsSL "https://raw.githubusercontent.com/phuryn/pm-skills/main/pm-market-research/skills/customer-journey-map/SKILL.md"

SKILL.MD 节选查看完整文件 ↗

## Customer Journey Map

Map the end-to-end customer experience from awareness through advocacy, identifying emotions, pain points, and improvement opportunities at each stage.

### Context

You are creating a customer journey map for **$ARGUMENTS**.

If the user provides files (interview transcripts, survey data, analytics, support tickets, or existing journey maps), read them first. Use web search to understand the product if a URL is provided.

### Instructions

1. **Define the persona**: Who is traveling this journey? Use a specific persona with JTBD, not a generic user.

2. **Map the journey stages** (adapt to the product):

   | Stage | Description |
   |---|---|
   | **Awareness** | H

via SKILL·HOT · 数据来自 GitHub 公开信息 · 原文版权归作者所有